Privacy Policy

Effective date: 26/10/25

Robot Education Group ("we”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, online learning platform, mobile applications, and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Robot Education Group is an Australian-based online education company registered under Australian law.
Our registered business address is:
[Kotara NSW 2289]
Email: support@roboteducationgroup.com.au
Website: roboteducationgroup.com.au

We provide online courses, educational resources, and digital learning tools to learners worldwide.

3. What Information We Collect

We collect information to provide and improve our Services. The types of data we may collect include:

a. Personal Information

• Name, date of birth, and contact details (email address, phone number, postal address)
• Account login credentials (username, password)
• Payment information (processed securely via third-party payment gateways)
• Course enrolment details and progress

b. Technical Information

• IP address, browser type, device information, and operating system
• Log data (pages visited, time spent, access dates, referring URLs)
• Cookies and similar tracking technologies (see Section 9 below)

c. User-Generated Content

• Course submissions, assessments, discussion forum posts, and uploaded files

d. Optional Information

• Demographic data (age, gender, education level)
• Marketing preferences and survey responses

4. How We Collect Your Information

We collect personal information:

• Directly from you when you create an account, enrol in a course, or communicate with us
• Automatically when you use our Services (through cookies and analytics tools)
• From third parties, such as payment processors or education partners (where applicable)

5. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Manage user accounts and authenticate users
• Process payments and deliver course materials
• Communicate with you about updates, promotions, and service changes
• Personalise your learning experience
• Conduct research and analytics to enhance our offerings
• Comply with legal obligations and prevent fraud

We will not sell your personal data to third parties.

6. Legal Bases for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process personal data under the following lawful bases:

• Contractual necessity: To deliver the Services you have requested
• Legal obligation: To comply with applicable laws and regulations
• Legitimate interests: To improve our Services and user experience
• Consent: For marketing communications or optional data collection

7. Disclosure of Your Information

We may share your information with:

• Service providers (e.g., hosting, analytics, and payment processing partners)
• Educational partners for joint courses or certification programs
• Legal authorities when required by law or to protect our rights

All third parties must handle your data in accordance with this Privacy Policy and applicable privacy laws.

8. International Data Transfers

As an Australian-based company, we may transfer your information to countries outside your own, including Australia and other regions where our partners or service providers operate.
We take reasonable steps to ensure that such transfers comply with applicable data protection laws, including GDPR-standard contractual clauses where relevant.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable platform functionality
• Analyse website traffic and usage
• Personalise content and advertisements

You can manage or disable cookies in your browser settings.

10. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Policy or as required by law.
When no longer needed, data will be securely deleted or anonymised.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for marketing communications
• Request data portability (where applicable)
• Lodge a complaint with your local data protection authority

Australian users can contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

12. Data Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, and unauthorised access.
However, no online transmission is 100% secure, and you use our Services at your own risk.

13. Children’s Privacy

Our website and mobile applications comply with the Children’s Online Privacy Protection Act (“COPPA”). We don’t knowingly collect personal information from children under the age of 13 in violation of COPPA, and if in the event that a user identifies himself or herself as a child under the age of 13 through a support request, we will not collect, store or use, and will delete in a secure manner, any personal information of such user.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
Updates will be posted on this page with a new “Last updated” date. Continued use of our Services indicates acceptance of the revised policy.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:

Privacy Officer[Thomas Green]Email: thomas@roboteducaitongroup.com.auAddress: Kotara NSW Australia 2289